Last updated: 5 July 2026
At Fusis Health & Oils, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, place an order, contact us, create an account, subscribe to our updates, or interact with us online.
This policy applies to the website:
Fusis Health & Oils is a UK wellness and essential oils brand offering organic essential oils, aromatherapy products and related wellbeing information.
For the purpose of this Privacy Policy, “we”, “us” and “our” refer to Fusis Health & Oils.
1. Who we are
Business name: Fusis Health & Oils
Website: https://fusis.co.uk
Email: sales@fusis.co.uk
Fusis Health & Oils is operated as a UK trading name. If you have any questions about this Privacy Policy or how your personal data is handled, please contact us using the email address above.
2. The personal information we collect
We only collect personal information that is necessary for running our website, processing orders, providing customer support, improving our services and meeting our legal obligations.
Depending on how you use our website, we may collect the following information:
Information you provide when placing an order
When you buy from Fusis Health & Oils, we may collect:
Your full name
Billing address
Delivery address
Email address
Phone number, if provided
Order details
Products purchased
Payment status
Delivery information
Customer notes added during checkout
We use this information to process your order, deliver your products, contact you about your purchase and keep required business records.
Information you provide when contacting us
If you contact us by email, contact form, social media, or any other method, we may collect:
Your name
Email address
Phone number, if provided
Message content
Any information you choose to include in your enquiry
This may include questions about essential oils, product use, ingredients, delivery, returns, safety information or general customer support.
Please do not send us sensitive personal information, medical history or private health details unless it is genuinely necessary for your enquiry. Fusis Health & Oils does not provide medical advice, diagnosis or treatment.
Information you provide when creating an account
If our website allows customer accounts, we may collect:
Your name
Email address
Billing and delivery details
Order history
Login details
Account preferences
You can usually manage or delete your account through the website account area, or contact us for help.
Information you provide when joining our mailing list
If you subscribe to email updates, newsletters, offers or product news, we may collect:
Your name, if provided
Email address
Marketing preferences
Subscription date
Consent record
You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us directly.
Website and technical information
When you visit fusis.co.uk, certain technical information may be collected automatically, including:
IP address
Browser type and version
Device type
Operating system
Pages visited
Time spent on the website
Referral source
Approximate location based on your IP address
Cookie preferences
Website interaction data
This helps us keep the website secure, understand how visitors use the site and improve the customer experience.
3. Essential oils, product enquiries and health-related information
Fusis Health & Oils sells essential oils and aromatherapy products for personal use, fragrance, rituals, relaxation, atmosphere and wellbeing routines.
We may receive customer enquiries relating to product ingredients, safe use, dilution, allergies, sensitivities, pregnancy, medication, children, pets or other personal circumstances.
If you voluntarily provide this type of information, we will only use it to respond to your enquiry. We do not use this information for advertising profiling, and we do not sell it to third parties.
Important: information on our website or provided in customer support is for general product guidance only. It is not medical advice. If you have a medical condition, are pregnant, are taking medication, have allergies, or are unsure whether an essential oil is suitable for you, please seek advice from a qualified healthcare professional before use.
4. How we use your personal information
We use personal information for the following purposes:
To process and fulfil orders
To take payment securely
To deliver products to you
To send order confirmations and updates
To respond to customer enquiries
To manage returns, refunds and complaints
To manage customer accounts
To provide product safety information where relevant
To improve our website, products and customer experience
To detect and prevent fraud, spam and misuse of the website
To keep our website secure
To comply with tax, accounting, legal and regulatory obligations
To send marketing emails, only where we have permission or a lawful reason to do so
5. Our lawful basis for using your data
Under UK data protection law, we must have a lawful basis for using your personal information.
We rely on the following lawful bases:
Contract
We use your personal information to fulfil our contract with you when you place an order. This includes processing your order, taking payment, arranging delivery, handling returns and providing customer support.
Legal obligation
We may need to keep certain records to comply with tax, accounting, consumer protection and legal obligations.
Legitimate interests
We may use your data where it is necessary for our legitimate business interests, provided your rights and freedoms do not override those interests.
This may include:
Website security
Fraud prevention
Customer service
Improving our website
Managing business records
Understanding how customers use our website
Responding to enquiries
Protecting our legal rights
Consent
We rely on consent where required, such as for certain marketing emails and non-essential cookies.
You can withdraw your consent at any time.
6. Payments and checkout security
Payments on fusis.co.uk are processed securely through our payment provider, such as Stripe.
We do not store your full card details on our website. Payment information is handled securely by the payment provider used at checkout.
We may receive limited payment-related information, such as:
Payment status
Transaction reference
Last four digits of the payment card, where provided by the payment processor
Billing name and address
Fraud prevention checks
Refund status
This information is used to complete your purchase, confirm payment, manage refunds and protect against fraud.
7. Delivery and shipping
To deliver your order, we may share necessary delivery information with postal, courier or fulfilment providers.
This may include:
Your name
Delivery address
Email address
Phone number, if needed for delivery
Parcel tracking details
Order reference
Delivery providers use this information only to provide delivery services.
8. Who we share your information with
We do not sell your personal information.
We may share personal data with trusted third parties where necessary to operate our business, including:
Payment processors, such as Stripe
Website platform providers, such as WordPress and WooCommerce
Website hosting providers
Email service providers
Delivery and courier companies
IT support providers
Analytics providers, where used
Security and anti-spam tools
Accountants, bookkeepers or professional advisers
HMRC or other authorities where legally required
We only share the information necessary for the relevant service.
9. International data transfers
Some service providers we use may process data outside the United Kingdom.
Where this happens, we aim to ensure that appropriate safeguards are in place to protect your personal information in line with UK data protection law. This may include adequacy regulations, approved contractual safeguards, or other lawful transfer mechanisms.
10. How long we keep your information
We only keep personal information for as long as necessary.
Typical retention periods include:
Order records: usually kept for up to 6 years for tax, accounting and legal purposes
Customer enquiries: kept only as long as needed to deal with the enquiry and any follow-up
Customer accounts: kept while the account remains active, unless deletion is requested
Marketing records: kept until you unsubscribe or withdraw consent
Website security logs: kept for a limited period unless needed for investigation
Cookie and analytics data: kept according to the settings of the relevant tool
When personal data is no longer needed, we will delete it, anonymise it, or securely dispose of it.
11. Marketing emails
We may send you marketing emails if:
You have subscribed to our mailing list
You have opted in to receive updates
You have bought from us and the law allows us to send related product updates
You have not opted out
Marketing emails may include:
New product updates
Essential oil information
Offers and promotions
Wellness and aromatherapy content
Seasonal updates
Fusis Health & Oils news
You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us at sales@fusis.co.uk.
We will not sell your email address to third parties.
12. Cookies and similar technologies
Our website uses cookies and similar technologies to help the website work properly, improve performance, understand visitor behaviour and provide a better shopping experience.
Cookies may be used for:
Shopping basket functionality
Checkout functionality
Customer account login
Website security
Remembering preferences
Analytics
Marketing or advertising, where enabled
Embedded content, such as videos or social media features
Some cookies are essential for the website to work. Others are optional and may require your consent.
You can manage cookies through your browser settings and, where available, through the cookie banner or cookie settings on our website.
For more information, please see our Cookie Policy if available.
13. Analytics and website improvement
We may use analytics tools to understand how visitors use fusis.co.uk.
Analytics data may help us understand:
Which pages are visited
How customers find our website
Which products are viewed
Which devices and browsers are used
How the website performs
Where improvements may be needed
Where possible, analytics information is used in an aggregated or anonymised way.
14. Security
We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction.
Security measures may include:
Secure website hosting
SSL encryption
Secure checkout
Password protection
Access controls
Website security tools
Anti-spam protection
Regular website updates
Limited access to customer data
However, no website or online service can be guaranteed to be completely secure. You are responsible for keeping your account login details safe and for choosing a strong password where accounts are available.
15. Your data protection rights
Under UK data protection law, you have rights over your personal information.
These may include:
Right to be informed
You have the right to know how your personal information is collected and used.
Right of access
You can ask us for a copy of the personal information we hold about you.
Right to rectification
You can ask us to correct inaccurate or incomplete personal information.
Right to erasure
You can ask us to delete your personal information in certain circumstances.
Right to restrict processing
You can ask us to restrict how we use your personal information in certain circumstances.
Right to data portability
You can ask for certain information in a structured, commonly used format.
Right to object
You can object to certain uses of your personal information, including direct marketing.
Right to withdraw consent
Where we rely on consent, you can withdraw it at any time.
To exercise your rights, please contact us at:
We may need to verify your identity before responding to a request.
16. Complaints
If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue.
You also have the right to complain to the UK Information Commissioner’s Office, which is the UK regulator for data protection.
Information Commissioner’s Office
Website: https://ico.org.uk
Phone: 0303 123 1113
17. Children’s privacy
Our website and products are intended for adults.
We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us and we will take appropriate steps to delete it where required.
Essential oils should be used with care around children and only with suitable guidance from a qualified professional.
18. Links to other websites
Our website may contain links to other websites, including social media platforms, payment providers, delivery providers or third-party resources.
We are not responsible for the privacy practices, content or security of third-party websites. Please read the privacy policies of any external websites you visit.
19. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, services, legal requirements or business practices.
The updated version will be posted on this page with a new “Last updated” date.
20. Contact us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact:
Fusis Health & Oils
Website: https://fusis.co.uk
Email: sales@fusis.co.uk